Learn how to configure and use Novus.

Learn what Novus AI is, how it works, and how it can help automate support and assistance within your Discord community.

Follow this quick-start guide to connect Novus AI to your Discord server, configure your AI assistant, add your knowledge, and prepare it to support your community.

Add Novus AI to your Discord server, authorize the required permissions, and connect your server to the Novus AI dashboard.

Learn which Discord permissions Novus AI needs, why they are required, and how proper permissions ensure that AI responses, moderation, translation, and other features work correctly.

Configure your newly connected Discord server in Novus AI and prepare the essential settings needed before setting up your AI, Knowledge Base, routing, and other features.

Connect your AI provider to Novus AI and configure the API credentials required for your Discord assistant to generate AI-powered responses.

Test your Novus AI configuration to make sure the bot can receive Discord messages, generate AI responses, access your Knowledge Base, and use the correct routing and response settings.

Learn how Novus AI's AI configuration works and understand the settings that control your assistant's provider, model, instructions, response behavior, language, and overall interaction with your Discord community.

Learn how to connect and configure an AI provider in Novus AI, securely manage your API credentials, and ensure your Discord assistant can successfully generate AI-powered responses.

Learn how to choose the right AI model for your Novus AI assistant and understand how model capabilities, response quality, speed, context limits, availability, and provider costs can affect your Discord support experience.

Learn how to create clear and effective AI instructions that define how Novus AI should behave, communicate, use available information, handle unknown questions, and assist members of your Discord community.

Learn how to control when and where Novus AI responds to Discord messages, including channel availability, mention-based responses, and other response settings that help prevent unwanted AI replies.

Learn how Novus AI handles multilingual conversations, automatically understands the language used by members, and generates natural responses for communities with users from different regions.

Learn how to configure fallback responses so Novus AI can safely handle questions it cannot answer, avoid guessing unsupported information, and guide members toward the appropriate support option.

Understand how AI requests, context, provider quotas, rate limits, and Novus AI plan limits can affect your assistant's usage and responses.

Learn how to thoroughly test your Novus AI configuration, identify incorrect responses, verify AI instructions and multilingual behavior, and determine which settings should be adjusted when your assistant does not behave as expected.

Learn how the Novus AI Knowledge Base works, what information you should add, and how your stored knowledge helps the AI provide accurate and community-specific responses.

Learn how to create Knowledge Base entries in Novus AI, add useful community-specific information, and structure your content so your AI assistant can provide accurate and relevant answers.

Learn how to write clear, accurate, and well-structured Knowledge Base content that helps Novus AI understand your information and provide more reliable answers to your Discord community.

Learn how to organize your Novus AI Knowledge Base into clear and focused topics, reduce duplicate or conflicting information, and keep your content easier to manage as your community grows.

Learn how to safely update existing Knowledge Base content in Novus AI, keep information accurate, remove outdated details, and test your changes to ensure your assistant continues providing reliable answers.

Learn when and how to remove outdated or unnecessary Knowledge Base content from Novus AI while avoiding information gaps and conflicting answers.

Learn how to test whether Novus AI correctly understands and uses your Knowledge Base, identify missing or conflicting information, and improve inaccurate or incomplete responses.

Learn how AI Routing helps Novus AI identify different types of member questions and apply the appropriate instructions and knowledge for each support topic.

Learn how to create an AI Route in Novus AI, define its purpose, add clear routing information, and organize different types of member concerns into specialized support flows.

Learn how to write clear and effective Routing Descriptions that help Novus AI accurately identify member intent and select the correct AI Route.

Learn how to create clear Route Instructions that define how Novus AI should respond, apply topic-specific rules, use available knowledge, and escalate concerns after an AI Route has been selected.

Learn how AI Routes work together with your Knowledge Base so Novus AI can use relevant community information while following the specialized instructions defined for each type of member concern.

Learn how to configure route-specific fallback and escalation behavior so Novus AI can safely handle missing information, unresolved concerns, and situations that require assistance from your Discord staff.

Learn how to prevent AI Routes from competing for the same member questions, define clear boundaries between similar routes, and improve routing accuracy in Novus AI.

Learn how to test your AI Routes, verify that member questions are handled by the correct route, identify routing conflicts, and improve routing accuracy before using Novus AI with your community.

Learn how Channel Configuration controls where Novus AI can respond inside your Discord server and how to choose the appropriate channels for AI-powered assistance.

Learn how to configure when Novus AI should respond inside your Discord channels, including automatic and mention-only response behavior, and choose the right mode for different types of community channels.

Learn which Discord permissions Novus AI needs to operate in configured channels, how Discord role and category permissions affect the bot, and how to troubleshoot channel access and response problems.

Learn how to manage your existing AI-enabled channels in Novus AI, update response behavior, remove unused channels, and keep your channel configuration synchronized with changes to your Discord server.

Learn how Novus AI works inside Discord threads and support tickets, how conversations maintain their own context, and what permissions and configuration are required for AI-assisted ticket support.

Learn how to test your Novus AI Channel Configuration, verify automatic and mention-only responses, check Discord permissions, and make sure the assistant responds only in the channels where it should operate.

Learn how the Novus AI Ticket System provides dedicated Discord support conversations where AI can assist members, use your Knowledge Base, work alongside staff, escalate unresolved concerns, and help manage tickets through resolution and closure.

Learn how Ticket Profiles control the behavior of different support ticket types in Novus AI, including ticket creation, AI assistance, forms, categories, rerouting, transcripts, resolution handling, and closing behavior.

Learn how to create a Ticket Profile in Novus AI, define its purpose, add ticket categories, configure forms and AI assistance, and prepare the profile for your Discord support workflow.

Learn how to create and manage Ticket Categories in Novus AI, organize different support concerns, configure category-specific behavior, control concurrent tickets, and help members reach the correct support workflow.

Learn how to create reusable Ticket Forms in Novus AI, add and organize form fields, configure required information, and collect useful details from members before their support ticket is created.

Learn how Novus AI transitions a support ticket from AI assistance to human staff, when tickets should be escalated, how staff takeover prevents competing AI responses, and how the conversation can continue without requiring members to repeat their concern.

Learn how Novus AI detects when a support concern appears resolved, distinguishes confirmed solutions from uncertain responses, requests confirmation when necessary, and moves resolved tickets toward the configured closing workflow.

Learn how Novus AI handles ticket closing after a concern is resolved, how member and staff closing workflows interact with Knowledge Base review, and how verified ticket resolutions can be converted into reusable support knowledge before final closure.

Learn how Novus AI handles inactive tickets, distinguishes inactivity from confirmed resolution, warns members before automatic closure, and prevents abandoned support conversations from remaining open indefinitely.

Learn the difference between Novus In-House Ticketing and External Ticketing, when to use each provider, how Novus AI integrates with existing Discord ticket systems, and how native Novus tickets provide deeper control over panels, forms, transcripts, AI assistance, and the complete ticket lifecycle.

Learn how to enable Novus In-House Ticketing, configure global ticket settings, create native Ticket Categories, assign Discord locations and handler roles, configure transcript behavior, and prepare your server for publishing Novus ticket panels.

Learn how to create and publish Novus native ticket panels, map ticket categories to Discord channels, configure panel content and buttons, organize single-panel or multi-panel layouts, and test the complete member ticket creation flow.

Learn how to design Novus native Ticket Forms, choose the right field types, collect useful information without overwhelming members, and structure ticket data for future or enabled integrations such as Google Sheets reporting and Google Drive transcript archiving.

Learn how Novus handles native ticket transcripts, transcript destinations, ticket-owner copies, closing delays, AI-generated summaries, resolution outcomes, and archive workflows after a ticket reaches the end of its support lifecycle.

Learn how Novus works inside tickets created by third-party Discord ticket bots, which parts of the ticket lifecycle remain controlled by the external provider, how AI assistance and staff review work, and when migrating to Novus In-House Ticketing may be the better option.

Learn how to test your complete Novus ticket workflow before releasing it to members. Verify native and external ticket creation, forms, Discord permissions, AI assistance, routing, staff takeover, resolution detection, transcripts, closing, Knowledge Base review, and connected data mappings.

Explore recommended Novus Ticket System configurations for different types of communities. Learn how to design simple or advanced ticket structures, organize categories and handler roles, configure AI and staff responsibilities, plan transcripts and integrations, and avoid common mistakes as your support system grows.

Learn how Novus integrations connect Discord support workflows with external services such as Google Sheets and Google Drive. Understand connections, data mapping, destinations, automation use cases, permissions, and how integrations extend Novus without replacing your existing Ticket System or Knowledge Base.

Learn how Google Sheets can be connected to Novus workflows to organize structured information such as ticket records, bug reports, applications, and support data. Understand spreadsheet and worksheet selection, column mapping, unique identifiers, create and update workflows, testing, permissions, and recommended configurations.

Learn how Google Drive can be used with Novus to organize ticket transcripts, reports, exports, and other supported files. Configure archive destinations, category-based folders, file naming, permissions, and combined Google Sheets and Drive workflows.

Learn how data mapping connects Novus information with external integrations. Understand system fields, Ticket Form fields, destination fields, unique keys, optional values, category-specific mappings, create and update behavior, duplicate prevention, and practical Google Sheets and Google Drive mapping patterns.

Learn how integration triggers determine when Novus sends, updates, or archives data. Understand common ticket lifecycle events, create and update actions, trigger timing, duplicate prevention, workflow sequencing, Google Sheets and Google Drive examples, and recommended automation patterns.

Learn how to safely manage external service connections used by Novus. Understand account ownership, authorization, permissions, shared resources, access changes, reconnecting accounts, administrator transitions, and security practices for Google Sheets, Google Drive, and other supported integrations.

Learn how to test Novus integrations before production and troubleshoot common connection, permission, mapping, trigger, Google Sheets, and Google Drive problems. Follow a structured testing process to identify failures, prevent duplicate records, verify sensitive-data permissions, and confirm complete ticket workflows.