AI Support
Answer server questions using your own instructions and verified Knowledge Base instead of generic responses.
AI support built for Discord communities
Support your community without being online 24/7.
Novus Bot helps Discord communities answer player questions, reuse verified knowledge, assist support tickets, and escalate concerns to the right staff role when human help is needed.
Bring your own Gemini API key. You stay in control of your AI usage.
# support
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Player
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Novus Bot
Verified Knowledge
Simple tools for better Discord support
Keep support information organized while Novus handles repetitive questions and leaves sensitive or uncertain concerns to your staff.
Knowledge Base
Sync selected Discord channels and keep reusable support information in one searchable source.
AI Ticket Support
Premium Ticket Profiles can use category-specific instructions, support roles, approved resolutions, and ticket workflows.
Smart Escalation
When AI cannot safely answer, Novus can route the concern to the configured escalation role instead of inventing information.
Multilingual Intent
General chat filtering helps avoid wasting AI usage on normal player conversation, casual mentions, or ordinary trashtalk.
Bring Your Own AI Key
Connect your own Gemini API key. Your AI usage belongs to your own Google project instead of being hidden behind a shared quota.
FREE PREMIUM
Try Novus Premium FREE for 15 Days
Start Free Premium
Eligible Discord servers can unlock Premium features before choosing a paid duration.
Start free. Upgrade when you need more.
Choose the plan that fits your Discord community.
USD is used when a local supported currency is unavailable.
Free
$0/ server
For communities that want focused AI support in selected channels.
- βGeneral AI Support
- βCustom AI Instructions
- βKnowledge Base
- βSelected Support Channels
- βAdvertisement
Premium
$20
/ month base
For active communities that need broader AI coverage and advanced support workflows.
- βGeneral AI Support
- βCustom AI Instructions
- βKnowledge Base
- βSelected Support Channels
- βReply in All Eligible Channels
1 Month
$20
3 MonthsSave 3%
$58.2
6 MonthsSave 5%
$114
1 YearSave 7%
$223.2
2 YearsSave 20%
$384
Free vs Premium
Compare the features included with each Novus plan.
| Feature | Free | Premium |
|---|---|---|
| General AI Support | β | β |
| Custom AI Instructions | β | β |
| Knowledge Base | β | β |
| Selected Support Channels | β | β |
| Advertisement | β | β |
| Reply in All Eligible Channels | Limited | β |
| AI Ticket Profiles | β | β |
| Shared Ticket Profile Knowledge | β | β |
| Ticker Re-routing | β | β |
| Anti-Promotion | β | β |
| Advanced Moderation | Limited | β |
| Advanced AI Features | Limited | β |
| Novus In-House Ticketing | β | β |
| External Ticket System Support | β | β |
| Custom Handler Roles | β | β |
| Ticket Resolution Detection | Limited | β |
| Knowledge Base Recommendation from Tickets | Limited | β |
| Staff Takeover & Escalation | β | β |
| Ticket Inactivity Handling | Limited | β |
| Google Sheets Ticket Integration | β | β |
| Google Drive Ticket Integration | β | β |
| Integration Field Mapping | β | β |
| Category-Specific Integration Mapping | β | β |
| Integration Automation Workflows | β | β |
Ready to connect Novus?
Sign in with Discord, choose a server you manage, connect your Gemini API key, and configure exactly where Novus should help.